Kando Legal Hub

1. About Kando

Kando is a technology platform connecting individuals and businesses who need small jobs done (Customers) with self-employed individuals who complete those jobs for payment (Workers). Kando provides technology infrastructure, payment processing, and matching services only.

2. Eligibility

To use Kando you must be at least 18 years of age, be resident in the United Kingdom, hold a valid UK bank account or payment method, provide accurate and truthful registration information, and agree to these Terms in full. Kando reserves the right to refuse or suspend any account at its sole discretion.

3. Account Security

You are responsible for maintaining the confidentiality of your account credentials. Notify Kando immediately at legal@kandoit.com if you suspect unauthorised account access. Kando is not liable for losses arising from unauthorised access where you have failed to keep credentials secure.

4. Platform Rules

All Users agree not to post false, misleading, or fraudulent Jobs or profiles; circumvent the platform by arranging or paying for Jobs outside of Kando; harass, threaten, or abuse other Users; use Kando for any unlawful purpose; manipulate ratings or reviews; reproduce or redistribute any part of the Kando platform; or use automated tools or bots on the platform. Violation may result in immediate account suspension and legal action.

5. Kando's Role and Limitations

Kando facilitates connections between Customers and Workers. Kando does not guarantee the quality, safety, legality, or completion of any Job, and does not verify Worker qualifications beyond the checks described in the Worker Agreement.

6. Limitation of Liability

To the fullest extent permitted by law, Kando's total liability to any User shall not exceed the Platform Fee received for the specific Job giving rise to the claim. Kando is not liable for any indirect, consequential, special, or punitive damages including loss of profits, personal injury, or property damage arising from use of the platform.

7. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to Terms

Kando may update these Terms at any time. Users will be notified at least 14 days before material changes take effect. Continued use of the platform after that date constitutes acceptance of the updated Terms.

1. Worker Status

You acknowledge and agree that you are self-employed and solely responsible for your own tax affairs; you are responsible for registering as self-employed with HMRC if required; Kando does not provide employment rights including sick pay, holiday pay, or pension contributions; you are free to work on other platforms simultaneously; and Kando does not guarantee a minimum number of Jobs or earnings.

2. Job Acceptance

When you receive a Job alert, you have 15 seconds to accept or decline. Accepting constitutes a binding agreement with the Customer to complete the Job as described at the price stated. You must complete the Job to a reasonable standard within the agreed timeframe, arrive on time, behave professionally, not request additional payment beyond the Job Price without prior Customer agreement, and mark the Job complete only when work has been fully carried out.

3. Insurance — Your Sole Responsibility

You are solely responsible for holding appropriate insurance for all work you carry out through Kando.

4. H&R Insurance — Upload Process

• Workers selecting H&R categories must upload a valid policy document during onboarding
• The policy must show the Worker's name, vehicle registration, dates of cover, and confirmation of Hire and Reward cover
• Kando tracks the policy expiry date and sends automated reminders 30 days and 7 days before expiry
• If a policy expires and is not renewed, the relevant job categories are automatically locked on your profile
• Uploading a false, expired, or fraudulent insurance document is grounds for immediate permanent account suspension and referral to relevant authorities

5. Ratings and Performance

Customers rate Workers after each Job on a 1–5 star scale. Workers with a rolling 30-day average below 3.5 stars may have their account suspended pending review. Kando reserves the right to remove Workers who consistently receive poor ratings, cancel accepted Jobs without reasonable cause, or fail to maintain professional standards.

6. Prohibited Conduct

• Accepting Jobs you are not qualified, equipped, or insured to carry out
• Requesting cash or payments outside the Kando platform
• Soliciting Customers to book future work outside Kando within 12 months of a Kando introduction
• Misrepresenting your skills, qualifications, or experience
• Any form of fraud, theft, or dishonest conduct

7. Tax and HMRC

Workers earning over £1,000 per tax year from self-employment must register with HMRC and complete a Self Assessment tax return. Kando provides an annual earnings statement to assist with tax reporting but does not deduct tax or National Insurance. You are solely responsible for your own tax affairs.

1. Posting a Job

When you post a Job on Kando, you agree that the description is accurate and complete, the Job Price is your genuine offer and you intend to pay it upon satisfactory completion, the Job does not involve any unlawful activity, you have authority to commission the work at the stated location, and you will be available at the agreed time.

2. Pricing and Payment

The Job Price is set entirely by you. Kando provides indicative price guidance based on market data but you are free to set any price. Payment is taken at the time of Job posting and held in escrow. The full Job Price is released to the Worker upon completion. Kando's Platform Fee of 10% is deducted from Worker Earnings — no additional fees are charged to Customers.

3. Cancellation Policy

• Before a Worker accepts — cancel any time, full refund, no charge
• After acceptance, more than 2 hours before the Job — full refund, no charge
• After acceptance, within 2 hours of the Job — cancellation fee of 25% of the Job Price to compensate the Worker
• After the Worker arrives on site — cancellation fee of 50% of the Job Price

4. Your Obligations to Workers

Customers must treat Workers with respect and courtesy; provide safe access to the work location; accurately describe the scope of work and not materially expand it after acceptance without mutual agreement; not ask Workers to carry out illegal, unsafe, or out-of-scope work; and release payment promptly on satisfactory completion.

5. Customer Liability

Customers are responsible for ensuring their property is safe for Workers to access and work in. Customers accept liability for any injury to a Worker caused by hazards at the Customer's property that were not disclosed prior to the Job being accepted.

Kando's Position

Kando is a technology marketplace and does not carry out any physical work. Kando does not provide insurance cover for any party in connection with Jobs carried out through the platform.

Worker Liability

Workers are solely responsible for any damage, injury, or loss caused to Customers, third parties, or property in connection with Jobs they carry out. Workers are strongly advised to hold public liability insurance with a minimum cover of £1,000,000. Kando recommends speaking to insurers such as Simply Business or Zego for appropriate gig economy cover.

Customer Liability

Customers are responsible for ensuring their property is safe and that Workers are not exposed to undisclosed hazards. Customers indemnify Kando against any claims arising from unsafe working conditions at their property.

Kando's Liability Limit

Kando's maximum liability in connection with any Job or claim is limited to the Platform Fee received for that specific Job. Kando is not liable for property damage, personal injury, or financial loss arising from the actions or omissions of any Worker or Customer.

How Payments Work

1. Customer posts a Job. Payment is authorised (not yet captured) at time of posting.
2. A Worker accepts the Job. Payment is captured and held in escrow by Stripe.
3. Worker completes the Job and marks it complete in the app.
4. Customer confirms completion — or 24 hours passes without dispute — payment releases automatically.
5. Worker receives their earnings (Job Price minus Platform Fee). Kando retains the Platform Fee.
6. Worker earnings are paid to their nominated bank account within 24 hours of release.

Failed Payments

If a Customer's payment fails after a Worker has accepted a Job, the Job will be automatically cancelled and the Worker notified. Kando is not liable to Workers for losses arising from Customer payment failure.

Raising a Dispute

Either party may raise a dispute within 24 hours of a Job being marked complete through the Kando app. After 24 hours, payment releases automatically and no dispute can be raised through Kando — though parties retain their independent legal rights.

Dispute Process

1. Dispute raised by Customer or Worker through the app within 24 hours of Job completion.
2. Kando notifies both parties and pauses payment release.
3. Both parties are given 48 hours to submit evidence — photos, messages, descriptions.
4. Kando's dispute team reviews evidence and makes a decision within 5 working days.
5. Kando's decision is final in respect of payment release but does not affect either party's independent legal rights.

Grounds for Customer Refund

• Worker accepted a Job but did not attend without prior notification
• Work was carried out to a materially lower standard than a reasonable person would expect
• Worker caused damage to the Customer's property (subject to evidence)
• Job was not completed as described

Grounds for Worker to Retain Payment

• Job was completed as described to a reasonable standard
• Customer refused access or substantially changed the scope after acceptance
• Customer is attempting to obtain free services through a fraudulent dispute

Data We Collect

How We Use Your Data

• To operate the Kando platform and match Customers with Workers
• To process payments and prevent fraud
• To send service notifications, job alerts, and account updates
• To improve the platform through anonymised analytics
• To comply with legal obligations and resolve disputes

Data Sharing

Kando shares limited data with Stripe for payment processing, mapping providers for location services, and push notification providers for job alerts. Kando may share data with legal authorities where required by law or court order. Kando does not sell personal data to third parties and does not share data with advertisers.

Data Retention

Active account data is retained for the duration of your account. Following deletion, personal data is retained for 7 years to comply with financial and legal obligations, then permanently deleted. Request account deletion at any time by emailing legal@kandoit.com.

Your Rights Under UK GDPR

You have the right to access, correct, delete, restrict, or port your personal data. Contact legal@kandoit.com to exercise these rights. You also have the right to complain to the ICO at ico.org.uk.

Kando uses cookies and similar tracking technologies on the website and app. By continuing to use the platform, you consent to our use of cookies as described below.

Manage cookie preferences at any time via Settings in the Kando app or by emailing legal@kandoit.com.

Prohibited Job Types

The following must not be posted on Kando under any circumstances:

• Gas work — unless the Worker holds a valid Gas Safe registration
• Electrical work — unless the Worker holds NICEIC, NAPIT, or equivalent certification
• Asbestos removal or surveying of any kind
• Any work that is illegal under UK law
• Any work involving handling, storage, or disposal of controlled substances
• Any work of a sexual or adult nature
• Any work involving the direct care of children or vulnerable adults
• Any work requiring a firearms or explosives licence

Zero Tolerance — Immediate Permanent Suspension

• Any form of fraud, theft, or dishonesty
• Any form of harassment, threatening behaviour, or assault
• Uploading false, fraudulent, or expired documentation
• Accessing a Customer's property without authorisation
• Any safeguarding concern involving a minor or vulnerable adult
• Arranging payments outside the Kando platform

Formal Complaints

Email legal@kandoit.com with the subject line "Formal Complaint". Kando aims to acknowledge all formal complaints within 2 working days and resolve them within 14 working days. If you are not satisfied with Kando's response you may escalate to the Information Commissioner's Office at ico.org.uk for data protection matters, Citizens Advice Bureau for consumer rights, or the courts of England and Wales for legal disputes.